Frequently Asked Questions (FAQ)
General Questions & Customer Support
How can I contact Randiapc customer support?
Our dedicated support team is available **24×7** to assist you. You can reach us via: **Helpline:** +91 9435109089 or **Email:** info@randiapc.com.
How do I place an order on your website?
Simply browse our collections, add your desired products to the cart, and proceed to the checkout page. You will be prompted to enter your shipping details and choose a payment method to complete your purchase.
Where is Randiapc based?
We operate from Maranjana, P.O.-Rangia, Dist.-Kamrup, Assam-781354.
About Our Organic Textiles & Embroidery
What makes your textiles ‘organic’?
Our textiles are crafted using **100% organic and natural fibers** and threads, sourced and processed with a commitment to environmental sustainability and purity, ensuring the final product is gentle and wholesome.
Are the embroidery designs original?
**Yes.** We pride ourselves on **100% original** and unique designs. Our creations are handcrafted by artisans, ensuring you receive an exclusive piece of art infused with natural beauty.
How should I care for my embroidered product?
Care instructions are provided with each product. Generally, we recommend gentle hand washing or dry cleaning to preserve the integrity of the natural fibers and the delicate embroidery.
Shipping, Deliveries, and Returns
Do you ship across India?
**Yes**, we provide reliable **Pan India shipping** for all our products.
How long will it take to receive my order?
After order confirmation, processing generally takes 1-2 business days. Shipping time varies based on your location but typically takes **4-7 business days** for delivery across India.
What is your return policy?
We offer **Easy Returns and Exchanges**. If you are not satisfied with your purchase, you may raise a refund request within a specified period (check our full **Refund Policy** link in the footer for details) provided the item is unused and in its original packaging.