Who we are

Our website address is: http://randiapc.com.

Privacy Policy

Last Updated: November 17, 2025

This Privacy Policy describes how Randiapc (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from randiapc.com (the “Site”).

1. Information We Collect

We collect personal information about you from various sources as described below. The types of information we collect depend on how you interact with our Site and services.

A. Information You Provide Directly

When you make a purchase, create an account, or contact us, you voluntarily provide the following information:

Contact Details: Name, email address, postal address (for shipping and billing), and phone number.
Account Information: Username and password (if creating an account).
Payment Information: Details required to process your payment (e.g., credit/debit card numbers or UPI information), though payment processing is handled by secure third-party gateways. We do not store full card details.
Communication Content: Any information you send to us, such as support inquiries or feedback.

B. Information Collected Automatically (Usage Data)

When you access the Site, we automatically collect certain information about your interaction with our services (“Usage Data”). This may include:

Device Information: IP address, browser type, operating system, and unique device identifiers.
Browsing Information: Pages viewed, referring/exit pages, timestamps, and how you interact with our products and content.
Cookies and Tracking Technologies: We use cookies and similar technologies (like web beacons) to enhance your experience, track usage, and manage your shopping cart.

2. How We Use Your Information

We use your personal information for the following primary purposes:

To Fulfill Orders and Provide Services: To process your payment, ship your organic textile and embroidery products, manage exchanges, returns, and provide customer support.
Account Management: To manage your account, verify your identity, and provide access to your order history.
Communication: To send you service announcements, security alerts, and administrative messages (e.g., order confirmations and tracking updates).
Marketing and Advertising: To send you promotional communications about our products and offers (only if you have opted-in).
Improvement and Analytics: To monitor and analyze trends, usage, and activities in connection with our Site to improve functionality, marketing, and the overall customer experience.
Legal Compliance: To comply with applicable laws, regulations, and legal processes (e.g., invoicing and tax requirements).

3. Sharing and Disclosure of Information

We will not sell or rent your personal information to third parties. We only share your information with trusted third parties necessary to operate our business and provide our services:

Service Providers: We share personal information with third parties who perform services on our behalf, such as payment processors (to securely process transactions), shipping partners (to deliver your order across India), and IT support.
Legal Requirements: We may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users.

4. Cookies and Tracking Technologies

We use Cookies to keep track of your session and deliver a better experience. A cookie is a small amount of data stored on your device.

Necessary Cookies: Required to enable the core functionality of the Site (e.g., managing your cart and logging in).
Performance Cookies: Used to collect statistical information about how you use the Site (e.g., which pages you visit most often).

You have the right to decide whether to accept or reject cookies. You can set your browser to refuse all or some browser cookies, but please note that some parts of the Site may not function properly without them.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute data security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: You may request access to the personal data we hold about you.
Right to Rectification: You may request that we correct any inaccurate or incomplete data we hold about you.
Right to Opt-Out: You may opt out of receiving promotional communications from us at any time by following the unsubscribe link in those communications or contacting us directly.

To exercise any of these rights, please contact us using the details provided below.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the “Last Updated” date at the top.

8. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your rights, please contact us:

Email: info@randiapc.com Phone: +91 9435109089